Privacy Policy
Last updated: January 15, 2026 | Effective date: January 15, 2026
ESMNT, the trading name of TUNGSTEN FOR SOFTWARE AND ARTIFICAL INTELLIGANCE LLC (formerly Mags Group), and its subsidiaries ("we," "our," or "us") are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website, use our products, or engage our services.
1. Information We Collect
1.1 Information You Provide Directly
We collect information you voluntarily provide when you:
- Contact us: Name, email address, phone number, company name, job title, and the content of your inquiry
- Request services: Business requirements, project specifications, and related documentation
- Create an account: Login credentials, profile information, and preferences
- Subscribe to communications: Email address and communication preferences
- Apply for employment: Resume, work history, education, and professional references
- Attend events: Registration details and dietary or accessibility requirements
1.2 Information Collected Automatically
When you access our digital properties, we automatically collect certain technical information:
- Device information: Device type, operating system, browser type and version
- Log data: IP address, access times, pages viewed, and referring URL
- Usage data: Features used, actions taken, and performance metrics
- Location data: General geographic location based on IP address
1.3 Cookies and Tracking Technologies
We use cookies, pixels, and similar technologies to enhance your experience. For detailed information about our cookie practices, please see our Cookie Policy.
2. How We Use Your Information
We process your personal information for the following purposes:
2.1 Service Delivery
- Providing, maintaining, and improving our products and services
- Processing transactions and fulfilling contractual obligations
- Providing customer support and responding to inquiries
- Sending service-related communications and updates
2.2 Business Operations
- Analyzing usage patterns to improve our offerings
- Conducting research and development
- Managing our relationship with you
- Administering accounts and providing technical support
2.3 Marketing (With Your Consent)
- Sending newsletters, insights, and promotional materials
- Personalizing content and recommendations
- Inviting you to events and webinars
2.4 Legal and Compliance
- Complying with legal obligations and regulatory requirements
- Protecting our rights, privacy, safety, or property
- Detecting, preventing, and addressing fraud or security issues
3. How We Share Your Information
We do not sell your personal information. We may share your information in the following circumstances:
- Service providers: Third parties who perform services on our behalf (hosting, analytics, payment processing)
- Business partners: Partners with whom we jointly offer products or services
- Legal requirements: When required by law, subpoena, or government request
- Business transfers: In connection with a merger, acquisition, or sale of assets
- With your consent: When you have given us explicit permission
4. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods vary based on the type of data and applicable legal requirements.
5. Data Security
We implement appropriate technical and organizational measures designed to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, regular security assessments, and employee training. For more information about our security practices, please see our Security Policy.
6. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information:
Access
Request a copy of your personal data
Rectification
Correct inaccurate or incomplete data
Erasure
Request deletion of your personal data
Restriction
Limit how we process your data
Portability
Receive your data in a portable format
Objection
Object to certain processing activities
To exercise these rights, please contact us using the information provided below. We will respond to your request within the timeframe required by applicable law.
7. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws, including Standard Contractual Clauses approved by relevant authorities.
8. Children's Privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
9. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our services after any changes constitutes acceptance of the updated policy.
10. Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:
privacy@mags-group.com
Data Protection Officer
TUNGSTEN FOR SOFTWARE AND ARTIFICAL INTELLIGANCE LLC (ESMNT, formerly Mags Group).
King Hussain Business Park
Amman, 11953
Hashemite Kingdom of Jordan
