ESMNT (formerly Mags Group)
    Support

    How Can We Help You?

    Get help with your ESMNT (formerly Mags Group) software and products. Submit a support ticket, browse the knowledge base, or check system status. As a software company serving Amman, Riyadh, and MENA, we back every build with response-time SLAs and bilingual English–Arabic support.

    Submit a Support Ticket

    Having an issue? Submit a ticket below and our support team will get back to you via email.

    Knowledge Base

    Browse articles & guides

    Knowledge Base

    Browse by Category

    Support Plans

    Choose the Right Level of Support

    Standard

    For teams with standard support needs

    • Email support
    • 48-hour response time
    • Business hours coverage
    • Knowledge base access
    Most Popular

    Professional

    For organizations requiring faster response

    • Email & phone support
    • 8-hour response time
    • Extended hours coverage
    • Priority issue routing
    • Quarterly reviews

    Enterprise

    For mission-critical operations

    • 24/7 support
    • 1-hour response time
    • Dedicated account manager
    • Custom SLAs
    • On-site support available
    System Status

    Current Service Status

    All Systems Operational
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    Operational
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    Operational
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    Operational
    Bayn AI
    Operational
    API Services
    Operational

    Last updated: 9/27/2026, 6:35:22 PM